Legal
Privacy Policy
Last updated: March 14, 2026
1. Information We Collect
We collect information you provide directly, including your name, email address, phone number, and any other information you submit through our contact forms or during the course of receiving services. We may also collect usage data automatically through cookies and similar technologies.
2. How We Use Your Information
We use your information to provide and improve our services, communicate with you, process appointments, comply with legal obligations, and ensure the security of our platform. We will never sell your personal information to third parties.
3. Data Protection
We implement industry-standard security measures to protect your personal information. All virtual sessions and communications are conducted through secure, encrypted platforms that comply with applicable healthcare privacy regulations.
4. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by contacting us or replying STOP to any text messages.
5. Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.
6. Contact Us
If you have questions about this Privacy Policy, please contact us at Healing@RecoveryPlug.com
Terms of Service
1. Acceptance of Terms
By accessing or using The Recovery Plug website and services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. Services
The Recovery Plug provides virtual recovery support and mental health services. Our services are not a substitute for emergency medical care. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
3. User Responsibilities
You agree to provide accurate information, maintain the confidentiality of any account credentials, and use our services in compliance with all applicable laws and regulations.
4. Intellectual Property
All content, branding, logos, and materials on this website are the property of The Recovery Plug and are protected by copyright and trademark laws. Unauthorized use is prohibited.
5. Limitation of Liability
The Recovery Plug shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services, to the fullest extent permitted by law.
6. Text Message Communications
By providing your phone number and consenting to communications, you agree to receive text messages from The Recovery Plug. Standard message and data rates may apply. You may opt out at any time by replying STOP.
7. Refund Policy
All fees for services are non-refundable. All transactions are final, and no refunds will be issued once payment has been received.
If you cancel a scheduled session at least 24 hours in advance, you may be eligible for a credit toward a future service. Cancellations made less than 24 hours before a scheduled session, or no-shows, are not eligible for a refund or credit.
8. Right to Refuse Service
The Recovery Plug reserves the right to refuse, suspend, or terminate services to any individual at any time, for any reason, at our sole discretion. This includes, but is not limited to, situations involving abusive or threatening behavior toward staff, violation of these Terms of Service, or conduct that disrupts the safety and well-being of our community.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.
10. Contact
Questions about these Terms? Contact us at Healing@RecoveryPlug.com